Dpstar is a leading supplier of environmental measurement sensors for temperature, relative humidity, pressure, dew point, CO2, and other environmental condition monitoring for industrial process application and research. Since the ’90s, we earned a reputation as a trusted partner to our clients through our commitment and dedication. We are an authorized distributor and supplier of measuring sensors solutions from renowned manufacturers Vaisala. Vaisala is a global leader in environmental and industrial measurement. Building on 80 years of experience, Vaisala provides observations for a better world. Vaisala is a reliable partner for customers around the world, offering a comprehensive range of innovative observation and measurement products and services.
Vaisala provides comprehensive customer care for the entire life cycle of the viewLinc Continuous Monitoring System (CMS). You can count on our experts to ensure carefree and reliable monitoring. Vaisala service and support teams provide you with an in-depth understanding of critical environments, network technologies, and measurement devices. We help ensure that your systems are efficiently and effectively deployed to meet or exceed the most stringent compliance requirements.
Our Service Offering
The Life Cycle Maintenance Agreement (LCMA) is a support plan designed to ensure that your viewLinc monitoring system is always up-to-date in terms of performance and regulation compatibility. The plan comprises a set of services that help ensure your operations comply with the latest regulations and provide prioritized support services. The plan includes the following options:
Installation & Configuration
Vaisala’s experienced technicians are available to manage and perform the installation and configuration of your viewLinc monitoring system. Installation service ensures flawless system deployment and efficient start-up, without burdening your resources. For existing viewLinc systems, we offer update and expansion services.
Ensure a high-quality validation of your monitoring system and reduce system implementation time by using our expertise and understanding of GxP quality systems. Vaisala offers on-site Installation Qualification (IQ) and Operational Qualification (OQ) services. The IQ captures the baseline configuration of your system and provides evidence of control that aligns with GxP guidelines. The OQ provides evidence that your monitoring system is operating as designed, encompassing all GxP functions of the system, including audit trails, tamper-proof data, and the relevant requirements of 21 CFR Part 11, EU GMP Annex 11, and PSFB 040122. Monitoring system validation by a skilled Vaisala technician is an economical choice, providing significant savings in time and resources. Let us take care of the IQ/OQ system validation so that you can concentrate on your core business. Validation service includes full documentation to demonstrate that the system operates correctly and meets quality standards and regulatory guidance.
Vaisala offers several calibration options for continuous monitoring system data loggers and instruments to verify and ensure measurement accuracy. Simply select Service Center Calibration, On-site Calibration or Probe Replacement Service and leave the rest to our experts. All calibration options include official calibration certificates. Certificates are ideal for both internal and external audit purposes.
Vaisala offers comprehensive training services for viewLinc customers. Ensure staff is trained on the system’s functions and capabilities. whether you are deploying a new monitoring system, expanding an existing one, or adapting to staff changes, comprehensive training ensures proper use of the system and compliance with regulations like the FDA’s 21 CFR 211.25.
Understanding the critical process parameters of a controlled environment is crucial to the safe and effective use of that space for manufacturing, storing, processing and distributing pharmaceuticals, biologicals, and medical devices. Vaisala mapping/validation service ensures that you fully understand the variability of conditions and qualify controlled environments. Vaisala mapping service is currently available in Europe and Japan. However, we offer mapping software, equipment, and expertise also in other regions.
We deliver technical support to all our continuous monitoring system users globally.